These terms and conditions of use are applicable to all websites registered under the trademark My Sweet Torment. These conditions are therefore extended to the main web domain www.mysweettorment.com and all the linked web domains; including different applications for mobile platforms.
Accessing any of the websites of the My Sweet Torment brand or using any linked mobile application, we understand that you agree to be bound by these terms and conditions. If you do not agree with these terms or conditions you should not use these websites or any of their linked applications.
Definition of the contractual relationship of purchase
As part of the purchase process you will have the opportunity to review your order and all your data as well as to correct anything that is not completely to your liking. You will be sent a confirmation email with the items you have ordered and your data when you save the order in our system. This document will be considered as a purchase ticket.
Acceptance of your order by us occurs when the status of your order changes from the initial state of “New purchase” to a different state. We will inform you by e-mail at that time and you will have proof of this in the “My account” section of the website. From that moment the contractual relationship of purchase will be considered firm and binding by both parties.
We reserve the right to cancel your order in the following cases:
When items are not available by mistake.
When we do not receive the payment or can not receive authorization for payment.
If there has been an error with the prices or with the description of the articles.
In the event of a cancellation, we will inform you by telephone or by e-mail of the reasons for the cancellation.
Our current shipping rates are available in the Shipping & Returns section.
All our prices are with VAT included and are the same until end of stock. As the catalog is renewed, we may lower the price of some items; in that case, we will clearly indicate the new and the old price.
Description of products, images and sizes
We do our best to guarantee the accuracy of the images and description of the products, as well as the correct measurement of the sizes.
In the event that a production error or description of the product could occur My Sweet Torment is responsible for the error and offers to collect the product for free and fully refund the product’s money and shipping costs that were paid for your shipment .
This responsibility that accepts My Sweet Torment is not extendable to changes or refunds that the client wants to make exercising the right of change or withdrawal. In those cases My Sweet Torment is not responsible for the shipping costs related but if the return or change the value of the product.
Right of withdrawal or return
In accordance with current regulations on exchange and refund policy you can return your order for any reason during the 15 days after receiving your package at home with the guarantee of a full refund of the amount you paid. You are solely responsible for the shipping cost to our warehouse.
When we receive your package and verify the status of the items we will refund the full amount. The right of return or withdrawal will be revoked if the items you return to us have been damaged, used, or can not be sold again as new.
We do not accept returns of underwear for hygiene reasons.
Cancellation policy before, during and after shipment
You can cancel any order before being sent as long as you notify us within a period of less than 12 hours from the formalization of the order. Once the package has been delivered to the courier company and your package is in transit you can no longer cancel your order. In the event that you do not accept the package when the courier wants to deliver it, you will be subject to the payment of the expenses in which the courier may have incurred for sending and returning. In the event that you want to cancel the order once it has been delivered to you at home, you can freely exercise the right of return or withdrawal that is explained in the previous section “Right of withdrawal or return”.
License and intellectual property rights
All users of the web and its related mobile applications have the right to print or download extracts for personal use with the following requirements:
None of the documents or graphics on this website should be altered in any way.
No graphic, image or logo used on this website should be used outside of its context.
Never use any of the logos, images or product images for commercial purposes.
None of our logos, images or images of products should appear without the reference “www.mysweettorment.com” and the direct link from where they were extracted.
Unless we express otherwise, all intellectual property rights in this website belong to My Sweet Torment. Any use other than that expressed in this chapter is strictly prohibited. Any violation will be directly brought before the courts.
Links from other websites
If you want to link this website you can do so by following the following conditions:
Do not remove, distort or alter the size or appearance of the logo.
Do not create a frame, frame or any navigation space around this web.
Do not imply that you are offering a service or product of your property.
Do not represent us, confuse or give any false information about us.
Do not use any badge or logo of this website without our express permission.
Do not link to a website that is not your property.
Do not link from a website that contains offensive, controversial, illegal or non-compliant intellectual property laws.
We reserve the express right to revoke the right guaranteed in this clause and take any legal action that seems appropriate. In that case, we must be compensated for any loss or damage that we deem appropriate due to the breach of the conditions of this clause.
Register on our website
Each user account is for a single person. We do not accept orders on behalf of another person or shared orders. The responsibility to keep the user and password secret is solely that of the user. Any expense that may be caused by the fraudulent or irresponsible use of the user and password would be passed on to the owner of said user and password, especially in those cases where financial expenses are incurred.
Legislation and jurisdiction
My Sweet Torment is a Spanish brand regardless of where the web is located. For this reason, these terms and conditions of use must be in accordance with Spanish legislation and European guidelines. Any legal dispute in relation to these terms and conditions are the exclusive jurisdiction of the Spanish courts.
Your privacy is important to us. To guarantee the protection of your privacy we expose you in this document our information treatment policies. In this document we also expose the rights you have to the treatment and use of your personal information.
The person in charge of the file
In accordance with the Organic Law 15/1999 on the Protection of Personal Data and through the completion of the different forms of the website www.mysweettorment.com, you consent to the processing of your personal data, which will be incorporated into the file “PRESTACION DE SERVICIOS”, whose file manager is “MY SWEET TORMENT”, registered in the General Registry of the Spanish Agency for Data Protection, whose purpose is the fiscal, accounting and administrative management of the contractual relationship, as well as the delivery of our products and services.
The information we collect
Simple navigation through the web is free and does not require prior registration by users. The only personal data that the person responsible for the file will have access to will be those that are freely provided to him in an informed, specific and unequivocal manner.
In some pages of said web the user can request products, make requests for stock notices and register as a customer of My Sweet Torment. The type of information collected on these pages is: name, surname, address, contact e-mail and telephone number. This information will be kept in the “PROVISION OF SERVICES” file until the user uses his ARCO rights (access, rectification, cancellation and opposition)
How we use the information
All the information we collect has the sole purpose of enabling the provision of the sales, billing, collection and delivery service of the order. Here we present a detailed use:
Make the delivery of your order.
Confirm your shipping address.
Inform you of possible incidents.
Contact you for questions related to your purchase.
Answer your questions
Inform you of the status of your order
Notify you of products that are available again (only in case you have requested it)
Send an e-mail with the news of the web (only if you expressly request it)
We never use the information that is provided to us in any other way that has not been described in this document. In the event that at some point we are going to make another use we will notify you in writing and we will give you the option to revoke if you do not agree.
Data access on behalf of third parties
The provision of personal data also implies the voluntary and express acceptance of the transfer and transmission of such data to other entities in order to provide the service you request. With this we refer exclusively to PayPal, BBVA and your own bank in order to be able to charge your order. At the same time, the courier company, responsible for the delivery of your purchase, will also have access to your data provided in order to make your delivery service.
In order to protect the security, integrity and correct use of your data, we refer to the data protection codes of the aforementioned entities and the contract for the processing of personal data by third parties signed by My Sweet Torment and MRW in Mollet del Vallés on May 21, 2017.
How to exercise your rights of access, rectification, cancellation and opposition
We inform you that you can exercise the rights of access, rectification, cancellation and opposition established in the Organic Law of Protection of Personal Data (LO 15/1999, of December 13) and the Law of the Information Society and Electronic Commerce (LSSI-CE 34/2002, of June 11) by registered letter, enclosing a photocopy of your ID / Passport, at the following address: email@example.com
More quickly and easily you can access your data and exercise your rights by logging in and accessing the “My account” section. If you want to completely delete your data from our database you have to contact us through the “Contact” link on this page. All requests will be verified and accepted.
Our commitment to data security
My Sweet Torment [Trademark Reg. M3625386 (3)] responsible for this Website and in accordance with the provisions of the Organic Law on the Protection of Personal Data (LO 15/1999, of December 13) and the Law of The Information and Electronic Commerce Society (LSSI-CE 34/2002, of June 11) has implemented policies, means and procedures to guarantee and protect the privacy of the personal data of its users.
My Sweet Torment, as well as those that intervene in any phase of the treatment and / or the entities to which they have been communicated -by virtue of the authorization granted by the user- are obliged to observe professional secrecy and will adopt the levels of protection and the technical and organizational measures necessary to guarantee the security of personal data, avoiding, as far as possible, unauthorized access, illegal modifications, theft and / or loss of data.
All this set of measures adopted by My Sweet Torment are exposed in the Data Security Document drafted in 2010 and is available to any user or public entity that requests it at the tax domicile of My Sweet Torment.